Customer Success Portal
Become a SOCi Expert, register for training courses today!
Solutions for all of your frequently asked questions
Join the conversation, and see SOCi's announcements
Contact the SOCi Support team today
We’d like to encourage our users to post frequently while staying true to th...
Mentions Insights The Mentions Insights dashboard in SOCi Listening gives u...
Google My Business is a free tool that allows you to claim your business and...
Due to a recent Google Chrome update, you may experience difficulty download...
Selecting multiple reviews at a time allows users to load them into a pop-up...
The generate response button allows users to insert full responses or compon...
How to set your account settings, navigate through the SOCi platform, and familiarize yourself with the interface.
Learn how to view and engage with you online reviews.
Learn how to manage your content by creating and scheduling posts along with setting up posting plans.
Create and launch Facebook and Instagram ads with completely customizable audiences, dynamic text, and images-for mult locations at once.
Learn about all the reporting capabilities within the SOCi platform, including how to track metrics and insights.
Important information regarding each social network including types of content to post and overall strategy.
Learn some best practices for posting to your social networks and responding to reviews.
For an additional fee, SOCi can enable a feature to maintain accurate & consistent information across 100's to 1000's of business listings and networks.
Build automated chat flows to deliver 24/7 customer care and lead generation.